Tech Support

The SoE Help Desk is available to assist School of Education members with their technology questions. For assistance, please call us at 5-4773 or e-mail us at helpdesk@education.wisc.edu. For your convenience, links to popular help topics are listed below.

Computer And Hardware Purchases

• SoE Technology Purchase Guidelines
• CAP EX Recommended Configurations

Connecting To Shared Network Resources

• If on a non-SoE network, use WiscVPN and Static IP Service to connect to the SoE Network
• Connecting your Mac to your home folder or group share (Mac OS X)
• Connecting your PC to your home folder or group share

Internet Explorer 7

• Frequently Asked Questions

InfoAccess

• Linking MS Access to InfoAccess Database
• Edit tnsnames.ora file
• Setup ODBC connection

New User Request

• Online Form

QWS3270 - Mainframe Client

• Run installer from n:\applications\qws3270.exe
• Configuration instructions

Password Changes

• Campus Password Policy
• Changing your Network Login password (Windows)
• Changing your NetID Password
• Changing your WiscMail Plus password

SoE Mail Relay - SMTP Server

• post.education.wisc.edu
• requires no authentication
• use from SoE networks only

Social Science Computing Cooperative (SSCC)

• Overview of School of Education membership

Software Licensing And Support

• Overview
• SoE Software Library

Thunderbird

• Download Thunderbird
• Frequently Asked Questions
• WiscMail Plus Configuration (Windows)

Web Accessibility

• Overview
• Web Accessibility for All

Website Update Request

• Online Form

Web Survey Pilot Project

• Overview
• Online Survey Request Form
• Login to Web Survey (https://surveys.education.wisc.edu/LoginActiveDirectory.aspx)

WiscCal

• Overview
• Policies
• Client comparison chart - Native, web and oracle connector
• Download clients - Login with NetID
• Installation instructions - Windows or Mac
• Online tutorial - native client
• Online manual

WiscVPN

• Overview (DoIT)
• Static IP for WiscVPN is needed to access SoE network resources from non-SoE network connections. This includes Wireless WiscWorld and network connections from off campus. Contact helpdesk@education.wisc.edu, if you require a static IP for connecting to SoE resources.
• Instructions For Using WiscVPN With Static Profiles: Windows or Mac.